Privacy Policy

Last updated: September 2025

At LM Video, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website (lmvideo.co.uk).

1. Information We Collect

Name(s) of the couple and/or contact person
Email address and telephone number
Wedding date and venue details
Payment details (processed securely via third-party providers)
Any additional information you choose to provide (e.g. special requests)

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotations
Confirm and manage bookings
Deliver our videography services
Communicate important updates about your booking
Improve our website and services

We do not sell, trade, or rent your personal information to others.

3. Legal Basis for Processing (GDPR)

Contract: to provide the services you have booked
Consent: when you opt in to marketing or email updates
Legitimate Interests: to run our business efficiently and improve services

4. Data Storage & Security

We store your information securely and only for as long as necessary to provide our services or meet legal obligations. We take reasonable technical and organisational steps to protect it from unauthorised access.

5. Sharing Your Data

We may share limited information with trusted third-party providers (such as payment processors or online gallery providers like EasyFlicks) when required to deliver your services. They are also bound by GDPR requirements.

6. Your Rights

Under GDPR, you have the right to:

Request access to the data we hold about you
Ask us to correct inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent to marketing at any time

7. Cookies

Our website may use cookies to improve browsing and analytics. You can adjust your browser settings to refuse cookies if you prefer.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

LM Video
Email: Click here.
Website: lmvideo.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).